Dell quietly fixes charging points with some XPS 17 9700 laptops

Dell quietly fixes charging issues with some XPS 17 9700 laptops

Up to date with discussion board reviews that the repair requires a {hardware} swap.

Dell confirmed that charging points with among the firm’s new XPS 17 9700 laptops, in addition to a few of its Precision 5750 company laptops, have been recognized and stuck.

The issue got here to gentle when Dell XPS 17 9700 overview models examined by Notebookcheck.com (which first reported it) and PCWorld exhibited the unusual habits of discharging their battery whereas plugged in, if the laptop computer was underneath heavy load. To assist diagnose the difficulty, PCWorld despatched its overview unit and charger again to Dell for evaluation.

Dell confirmed what had been noticed, and mentioned it was resolving the matter: 

“Dell has recognized a problem on a restricted amount of XPS 17 9700 laptops and Precision 5750 cell workstations the place customers might discover their battery depleting at the next than anticipated fee underneath sustained heavy workloads and whereas linked to AC energy,” a Dell spokesman mentioned. “Dell has rectified the habits, and present orders for the merchandise are unaffected. Dell will contact prospects with probably affected methods for decision. Prospects may additionally contact Dell Technical Assist for help.” 

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PCWorld replicated a reported situation with the XPS 17 9700, the place it discharged the battery underneath heavy load when the laptop computer was plugged in.

What we don’t know, clearly, is what the repair is but, and whether or not it required {hardware} or firmware. We will say {that a} current firmware replace to the XPS 15 9500, which by no means had the XPS 17 9700’s situation, did seem to replace the laptop computer’s USB Energy Supply circuit. The replace affected each the “Principal USB PD Controller 2” and “Principal USB PD Controller 1.”

dell firmware update Gordon Mah Ung

The Dell XPS 15 9500 has by no means exhibited discharge points, however a current replace to the XPS 15 9500 up to date the USB PD charging circuit. It’s not recognized if that’s a part of Dell’s repair for the XPS 17 9700. 

It’s most likely a {hardware} repair

Studying between the traces, nonetheless, the repair is probably going not so simple as firmware. Dell wouldn’t have to achieve out to impacted prospects only for that, so it’s totally potential the reply is hardware-related. Certainly, a number of posts in a Dell subreddit appeared to verify that the repair is {hardware}.

Consumer HistoGraham was amongst a number of claimed XPS 17 house owners who mentioned they have been suggested {that a} alternative laptop computer or motherboard swap was the repair.

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